Wow. I was both shocked and horrified as I listened this recording of a phone call to Verizon.
In the call the customer is trying to resolve an issue where he was quoted a price of .002 cents per kilobyte but charged .002 dollars per kilobyte.
He speaks to a rep, a supervisor, and a floor manager. All three of them are convinced that .002 dollars and .002 cents are the same amount.
The call is a bit long at 27 minutes, but you don’t have to listen to the whole thing to get the point. Personally, I couldn’t stop listening. I can understand the initial mistake, but he attempted to explain the difference over and over again with no luck. He probably could have done a better job of explaining it, but come on, this is basic math.
Is our math education that bad? No wonder people have so many financial problems. Anyway, I recommend you check it out, especially if you’re not sure what the difference is.
Update: A shortened version of the call that still hits the best parts is available here.