Verizon Employees Still Don’t Understand Math

Wow. Nearly a year ago, I posted about an incident where a Verizon customer had been misquoted the overage charge for his data plan. The Verizon employees thought that “.002 dollars” was the same amount as “.002 cents”. He was quoted “.002 cents” when the actual price was “.002 dollars”. [...]

$19 Billion In Overdraft Fees

Overdraft fees have morphed into a big money-maker for banks. Kiplinger’s recently reported that lenders collected more than $19 billion this year, up 85% from 2004. Banks charge as much as $35 for a check, ATM withdrawal or debit purchase when funds to cover them are lacking, even if it’s a $2 [...]

Lowering My Broadband Bill

When we moved into our house, we signed up for high speed internet with a promotion for $29.99/month for 6 months. That 6 months expired a couple of months ago and since then we have been paying the regular price of over $50/month.
You don’t have to read too many personal finance blogs to find [...]

.002 dollars does not equal .002 cents

Wow. I was both shocked and horrified as I listened this recording of a phone call to Verizon.
In the call the customer is trying to resolve an issue where he was quoted a price of .002 cents per kilobyte but charged .002 dollars per kilobyte.
He speaks to a rep, a supervisor, and a [...]